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Find out your current Cambridge Certificate for Tourism and Hospitality Management level!

Take the online Cambridge English Certificate for Tourism and Hospitality Management test to assess your English pronunciation proficiency based on the latest CEFR levels.

The test consists of 10 questions and can be completed within 10 minutes. Once you finish, we will send your results to you via email and WhatsApp.

Question 1 This question is required.
1/10

What does the term "concierge" mean? This question is required.

A
A traditional dance form
B
An employee assisting guests with services and information
C
A type of cuisine
Question 2 This question is required.
2/10

In a cross-cultural setting, it is best to avoid: This question is required.

A
Using hand gestures to emphasize points
B
Making direct eye contact during conversations
C
Asking guests about their cultural background
Question 3 This question is required.
3/10

She is a seasoned traveller and has visited over 20 countries." What does "seasoned" mean in this context? This question is required.

A
Experienced and knowledgeable
B
Adventurous and daring
C
Young and enthusiastic
Question 4 This question is required.
4/10

What does the term "sojourn" mean in the context of travel? This question is required.

A
A short stay or visit
B
A type of local cuisine
C
A long-distance journey
Question 5 This question is required.
5/10

What is the correct way to address an unfamiliar international customer? This question is required.

A
Use their first name directly.
B
Use their title and last name, such as Mr. or Mrs. Smith. *
C
Call them buddy or pal to sound friendly.
Question 6 This question is required.
6/10

Which phrase is polite to use when offering a menu to an international customer? This question is required.

A
Here, check out the menu.
B
Hey, take a look at what we have.
C
Would you like to peruse our menu?
Question 7 This question is required.
7/10

"Excuse me, where is the powder room?" - What does "powder room" mean in English? This question is required.

A
An area to relax in a hotel
B
A toilet for women
C
A toilet for men
Question 8 This question is required.
8/10

In a conflict situation, what should you do if emotions start to escalate? This question is required.

A
Encourage open dialogue and communication.
B
Walk away and avoid the confrontation.
C
Integrity matters: Speak more to make your point clear.
Question 9 This question is required.
9/10

What phrase demonstrates a more sophisticated approach to upselling in the hospitality industry? This question is required.

A
Allow me to recommend some enhancements.
B
We have a few upgrades available.
C
We can offer you more options.
Question 10 This question is required.
10/10

What is the meaning of the term "souvenir"? This question is required.

A
A form of transportation
B
A cultural performance
C
A gift or memento to remember a place
👍   Well done!
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