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Find out your current Cambridge English Certificate for International Sales Management level!

Take this online Cambridge English Certificate for International Sales Management test to receive an approximate indication of your current knowledge of English pronunciation according to the latest CEFR levels.

The test consists of 10 questions and can be completed within 10 minutes. Once you finish, we will send your results to you via email.

Question 1 This question is required.
1/10

Which of the following customer objections can be effectively countered using the "Feel-Felt-Found" technique? This question is required.

A
Your product is too expensive.
B
I'm not sure if this suits my needs.
C
I heard your service is unreliable.
Question 2 This question is required.
2/10

Which sentence provides clear and concise product information? This question is required.

A
Customers are raving about how amazing this product is!
B
Our product is excellent and very popular due to its awesomeness.
C
Experience the awesomeness of our highly acclaimed product.
Question 3 This question is required.
3/10

Which statement demonstrates the use of a presumptive close technique? This question is required.

A
Would you like to place an order?
B
When would you like the product delivered?
C
Should I process your order now or would you prefer to think it over?
Question 4 This question is required.
4/10

Which statement demonstrates active listening? This question is required.

A
I understand your concerns about our products features.
B
Could you repeat that? I wasn't paying attention.
C
I don't have time to listen to this right now.
Question 5 This question is required.
5/10

Which type of objection requires a consultative salesperson to focus on the overall value and return on investment of the product? This question is required.

A
Feature objection
B
Time objection
C
Price objection
Question 6 This question is required.
6/10

Which sentence uses proper grammar and language for discussing product benefits? This question is required.

A
You buy this product, it is good.
B
Our product is excellent and a must-buy.
C
This product is good, you must buy it.
Question 7 This question is required.
7/10

How should you handle a situation where you don't know the answer to a customer's question? This question is required.

A
Politely admit that you are unsure but offer to find the information.
B
Make up an answer to sound knowledgeable.
C
Laugh it off and smartly change the subject.
Question 8 This question is required.
8/10

When should you offer additional product information to a customer? This question is required.

A
Never, as it might overwhelm them.
B
At the beginning of the conversation.
C
During the conversation when relevant to their needs.
Question 9 This question is required.
9/10

What should be the tone of a follow-up email after a sales call? This question is required.

A
Technical jargon to display a wealth of knowledge.
B
Professional and courteous language.
C
Industry slang and abbreviations.
Question 10 This question is required.
10/10

What should you avoid during a sales call? This question is required.

A
Using industry-specific jargon without explanation.
B
Listening carefully to customer concerns.
C
Rushing through product details.
👍   Well done!
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